Terms of Service

Last updated: Jan 2026

Welcome to Team X9 (the App), operated by The Grid Läromedia AB (we, our, us).

We are committed to protecting your privacy and being transparent about how your data is handled.

1. Information We Collect

We may collect the following types of information:

a) Information You Provide

  • Name
  • Email address
  • Account details
  • Profile information (such as goals, progress, or preferences)
  • Any data you choose to enter in the app

b) Automatically Collected Information

  • Device type and operating system
  • App usage data (features used, session length)
  • Crash logs and performance data
  • IP address (used only for security and analytics)

c) Optional Data

If the app includes optional features (e.g. progress tracking, training results, or analytics), we may collect:

  • Activity or performance data
  • App interaction data

We do not collect sensitive personal data unless explicitly required for app functionality and clearly communicated to you.

2. How We Use Your Information

We use your data to:

  • Provide and improve the functionality of the app
  • Personalize your experience
  • Track progress and performance
  • Maintain security and prevent abuse
  • Improve app stability and usability
  • Communicate important updates

We do not sell your personal data.

3. Data Sharing

We only share data when necessary:

  • With trusted service providers (e.g. analytics, hosting, authentication)
  • To comply with legal requirements
  • To protect our rights, users, or platform integrity

All third-party services are required to follow strict data protection standards.

4. Data Storage & Security

We take security seriously and use:

  • Encrypted connections (HTTPS)
  • Secure cloud infrastructure
  • Access control and monitoring

Your data is stored only as long as necessary for the purpose it was collected.

5. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion of your account and data
  • Withdraw consent at any time

To make a request, contact us at:

support@teamx9.com

6. Children Privacy

Our app is not intended for children under 13 (or under 16 in the EU) unless clearly stated.

We do not knowingly collect data from children without parental consent.

7. Third-Party Services

The app may use third-party services such as:

  • Google Analytics / Firebase
  • Authentication providers
  • Cloud hosting services

These services have their own privacy policies and comply with Google Play policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time.

When we do:

  • The Last updated date will change
  • Significant changes will be communicated in-app or via email

9. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

The Grid Läromedia AB

Email: support@teamx9.com

Website: www.teamx9.com